I would like ask to you if you could decode my Jabber.log

This will allow you to see REGISTER messages. In the event you are troubleshooting issues related to Registration with CUCM, you might want to uncheck the Exclude SIP REGISTER parameter at the bottom of your TranslatorX screen. The Call list feature (available in TranslatorX) is not supported for Jabber Problem Reports. Start TranslatorX, open the folder you unzipped the Problem Report to, and drag and drop this whole folder into TranslatorX. The problem report will come as a zip file, which you can unzip to find the main 'jabber' log (example from Jabber for iPhone).ĭepending on the type of Jabber you are using, the filename format might be slightly different. Use the links below for details on collecting logs for the appropriate Jabber product you are using. TranslatorX was originally used for reading logs from CUCM, but starting from Translator X version 10.6(2), it is now possible to read logs from Jabber for Windows, Mac, iPhone, Android 10.x and above.

In this document we explain how you can use TranslatorX to more easily read Cisco Jabber Problem report logs.

Cisco jabber for windows log file